Frequently Asked Questions

Of course, you can return any order to us within 14 days.

If you are not satisfied with your order, you'll have the possibility to return or
Exchange within 14 days after receipt. Products must be in original
condition and provided with tags/ labels and with no sign of use.

A return shipment must always have a Track & Trace code. The
sender is always responsible for shipping.

Once we have received the items you've returned, we will take care of it and
ensure that the purchased amount is credited to your account within 14 days.

>> Click here to download a return form <<

Click here to go to the track and trace page, after you've entered your e-mail address and order number you'll be able to see the status of your package.

The average delivery time is 7-14 days. Our products
are sent directly from the supplier to you. Because of this
unique business model, we can save enormously on storage and storage costs
transportation costs and we can offer the products at a lower price
than the competitor and the shipping costs are at your own expense
to take.

In 99% of cases, orders are delivered within
expected delivery time. Unfortunately, it can sometimes happen that a
order is delayed in the delivery process. You can check the status of
check your order via the following link: here

Have you not received anything 3 days after the expected delivery time? Then 
please contact us.

We work with different suppliers, because of this the products are shipped separately. If there are items
in your order missing, you will receive it after 2-3 days.
We apologize for the inconvenience.

The shipping costs are at our expense!

It sometimes happens that we offer a number of items for FREE for promotion
to give away. To cover these costs somewhat, we charge € 6.95,- for this
on shipping costs.

From the moment your package arrives at the shipping company your
Track and Trace information will be available and sent via e-mail by the shipping company. 
Please note that there may be some delay.